Even so, just after examining the agreement, I noticed it didn’t replicate the discounts or plan specifics discussed, such as the 500GB of data and additional bargains for pre-authorized payments.

Hey @DjE we could definitely do what we can that can help. Could you be sure to ship us a private concept and we will go from there?

On the other hand, the ideal just took place. Just after speaking with Telus business enterprise, I was not satisfied with the system available and asked to be tranferred for the LOYALTY dept. She modified the cost of the info prepare but greater the price of the mobile phone for just a net of -$1. WHAT A JOKE!!!

I'm seeking to renew my Online service once the 2 year agreement expired. We even have simple cable which I by no means use and need to get rid of. It really is extremely hard To achieve this online, plus the cell phone number for support is incredibly nicely concealed. I ultimately obtained it from the reseller. I known as the range, and listened to AI try to receive me to do it on the internet, but You can not end employing a service on line.

How do I find that human being.  I feel I'm likely into a new billing cycle And that i are running in circles for weeks

• In my dialogue with Juan from the loyalty crew, I was falsely accused of getting discriminatory After i referenced An additional Division, which was highly offensive and uncalled for. Juan later apologized, declaring which the practical experience was totally unacceptable.

following the agent review my account he reported I am unable to offer you a deal or credits such as you have now using your exiting account, so i just gave up and hangup the cell phone.

  I'm informed to talk to Loyalty and backbone and still finding no where.  I have managed to talk to 2 people who referred to as by themselves supervisors in the Philippines, who couldn't enable me.

• After i named to clarify, Eunice with the BCX Wi-fi Vehicle workforce instructed me that the savings were used. However, she copied and pasted Abdul’s notes, which did not make clear the lower price specifics.

Telus has tousled on my Invoice a number of instances from the pastfew months.  Not long ago by charging me 3 times for just a carry it again which was previously returned. Then chose to go on and transform three of my programs on their own.  Initially agent I spoke to was excellent and attempted not easy to repair The problem.  He even contacted loyalty to help.  They hardly ever termed.  I attempted to call myself and was hold endlessly so I hung up.  Tried using A different agent he reported he would transfer me to loyalty than proceeded to get upset since I wouldn't enable him to end the decision when he said he could not transfer me.

My expert telus billing support assisted me with my problem and answered all of my observe-up issues. You might have the most effective persons Doing work for you!

I would love a contact from somebody who has some final decision generating electricity on how I'm able to near my accounts and become carried out with Telus.  

The Tv set signal is missing given that Friday, September 27th as well as technician who showed up yesterday,  September thirtieth couldn't take care of the issue soon after altering the Television cable box and cable. I had been educated that the world wide web Modem has to be modified too, but he didn't have it.

Professional was quite beneficial. I was having really frustrated as practically nothing seemed to be working. He walked me by means of the process with simple Directions. And it last but not least worked. Wonderful position!

I'll cancel the many services property and cell with Telus and tell my family and friends to do so, which was the worst experience I bought with Telus